FAQ’s

Our top FAQs – Allergy friendly bakery servicing Northern VA including Springfield, Burke, Lorton, Fairfax,  Fairfax Station, Annandale, Alexandria, Vienna, McLean, Arlington, Bethesda, Herndon, Manassas, Clifton, Woodbridge, Reston, Virginia, Maryland, Washington DC.  

Do you have a store location where I can place orders, pick up orders, or sample your products?

We do not have a storefront, we are a home-based bakery.  For reference, we are located near the intersection of Pohick Rd and Rt 286 in Springfield, VA 22153. We offer pick-up by appointment only, and delivery in Northern Virginia, Washington D.C., and Maryland.  In addition, from April through December you can visit us at the Mosaic Central Farmers Market on Sundays.  All other products are baked and decorated to order.  The best way to sample our delicious creations, is purchase at the farmers market where there is no minimum order requirement.

How far in advance should I place my order?

Placing your order as soon as possible is suggested to ensure your desired date is available, we can only fulfill a limited number of orders each week and we book on a first come, first serve basis. Popular dates are often booked 3 to 6 weeks in advance. Please note, most custom designs take at least 3 weeks of planning. For orders with less than 2 weeks’ notice, design options, sizes, and flavors maybe limited.  By all means, feel free to check with us if you are within 2 weeks, you never know, we’ll see what we can do — no promises. For simple cupcakes, we can often have those ready with 48 hours’ notice, but there are no guarantees. We rarely can accommodate rush orders.

How do I reserve a date?

A date is reserved when your order balance or deposit is received. Custom orders cannot be started until your balance or deposit is received, so be sure to pay your invoice promptly.  For orders under $75.00, the full balance is due when the order is placed. For orders over $75, once the design is finalized, a 50% deposit is required. For orders over $75, the balance is due ten (10) business days before the event date. If less than ten (10) days’ notice is given, the full balance will be due upon booking. Deposits are non-refundable.

Do you deliver?

We do offer delivery for some orders. For orders over $50, we will deliver up to 25 miles at a mileage based fee. The fee ranges between $10.00 and $45.00. Delivery for orders over $50.00 within 5 miles is complimentary. For larger special events (100 servings or more) we may deliver up to 75 miles for an additional fee. Orders can also be picked up by appointment.

Are you a nut-free facility?

All our products are peanut free, tree nut, and dairy-free.  In fact, we don’t use any ingredients that have been cross-contaminated by peanuts, tree nuts, or dairy.   All of our recipes are also soy-free. However, add-on decorative elements such as sprinkles contain soy. However, we do occasionally use coconut products in our home, but keep it separate from bakery equipment and ingredients.

Are all your ingredients organic and/or non-GMO?

No.  We do our best to find organic and non-GMO ingredients.  There are ingredients that we have not been able to find that are both organic and/or nut-free and dairy-free. In those cases, we have chosen the allergy-friendly brand over the organic brand.  We never stop looking for the best ingredients.

Do you offer gluten-free products?

Yes, we do offer gluten-free cakes, cupcakes, and cookies.  We use the same processes to prevent cross-contamination as with our other baked goods, but we do not have dedicated equipment for processing gluten-free baked goods.

Do you accommodate other dietary restrictions or allergies?

We have serviced customers with all kinds of allergies and restrictions but we don’t always have cross-contact information for ingredients that are not in the top 8. Some of those include but are not limited to corn, alcohol, stone fruits, strawberries, apples, oats, and more. On an individual basis, we would be happy to try to formulate a recipe that is a perfect fit for you. Contact us and we can discuss if it is feasible. However, at least eight (8) weeks’ lead time is required.

Do you offer character cakes (i.e., Disney Princess, Spider-man, Mickey Mouse, etc)? 

We unfortunately do not recreate licensed characters, copyrighted materials, trademarks, or logos without expressed written consent from the owners as intellectual property laws prohibits this. We do offer options however. We can a design a cake that fits your theme more generically, and you can also increase the star power of your cake by using character candles or figurines. We also use bakery kits, the same kits grocery stores offer. See www.decopac.com for cake themes we can recreate with your favorite characters. We do not stock the kits, they must be special ordered and require a 2 week lead time, otherwise rush shipping charges apply.

We love your work but don’t have food allergies, can we order too?

Yes. We will provide desserts to anyone on a first come, first serve basis. However, we cannot bake or cook anything that contains dairy, peanuts, or tree nuts. No exceptions!

Do you offer cake tastings?

We offer cake tasting for large orders of at least 100 servings or a $300 order minimum. The reservation fee for the cake tastings is $35.00. You will be able to choose three cake flavors and three frosting flavors. If you choose to book with us, the cake tasting fee will be deducted from your order total.

Can I place my order online?

We only offer online orders for semi-custom items and holiday specials. The price of each cake varies and depends on the design.

What form of payment do you accept?

We accept credit card payments (Visa, MasterCard, American Express, and Discover). You can pay by credit card online, on the phone, or in person. We also accept money orders or cashier checks. Checks should be written out to Out of the Bubble Bakery and mailed to 8555 Groveland Drive, Springfield, VA 22153. Personal checks are not accepted.

Do you ship?

We only offer shipping for cookies, brownies, and muffins at this time.

What is your cancellation policy?

All deposits are non-refundable. For cancellations with at least two weeks’ notice, credit may be given for a future order, subject to the date being available. There will be no refund for orders cancelled inside of two weeks.